Return and Refund Policy
At BeART World JAPAN, we prioritize compliance with Japanese e-commerce regulations while providing exceptional service to our artists, artisans, and buyers. Our Return and Refund Policy serves as a comprehensive guide for using our Website and Store, along with other important details.
Welcome to BeART World JAPAN. We are dedicated to providing you with the finest Japanese traditional arts and crafts, ensuring that each piece is unique and of the highest quality. Our return and refund policy aims to provide clarity and transparency regarding returns, exchanges, and refunds for items purchased through our online store.
Please take a moment to review our comprehensive Return and Refund Policy below:
1. Eligibility for Returns and Exchanges
At BeART World JAPAN, our return policies vary depending on the product category. However, the general guidelines are as follows:
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Time Frame: We offer a 30-day return policy from the date of receipt for eligible items.
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Condition of Returned Items: All items must be in their original, unused condition, and in their original packaging. Any items showing signs of use, damage, alteration, or missing parts may not qualify for a return or exchange.
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Eligible Items: Only regular stock items are eligible for return or exchange. Items that do not fall under the bespoke or special order category are generally eligible.
2. Non-Returnable and Non-Exchangeable Items
Due to the handcrafted and unique nature of our products, the following items are non-returnable and non-exchangeable:
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Special and Bespoke Orders: Custom-made or bespoke items created specifically for a customer cannot be returned or exchanged unless they arrive damaged or defective. This includes artworks marked as “No Return” or clearly stated as non-returnable in the product description.
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Used or Altered Items: Any item that shows signs of use, wear, or alteration.
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Clearance and Sale Items: Items sold under clearance or marked as final sale are non-returnable.
3. Conditions for Return and Exchange
We accept returns and exchanges only under the following conditions:
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Damage During Shipping: If the item was damaged during shipping, please contact us immediately upon receipt with photos and a description of the damage.
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Undisclosed Defects: If the item has a defect that was not disclosed prior to purchase or is not visible in product images.
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Wrong Item Shipped: If you receive an item different from what was ordered.
To initiate a return or exchange for any of the above reasons, please contact our support team at info@beartworld.com within 48 hours of receiving the item. Include your order number, photos of the damaged or defective item, and a detailed description of the issue.
4. Return and Exchange Process
To initiate a return or exchange, please follow these steps:
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Contact Us: Reach out to our support team at info@beartworld.com within 48 hours of receiving your item, including all necessary information such as order number, photos, and a description of the issue.
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Approval and Instructions: Our team will review your request and, if eligible, provide instructions on how to proceed with the return or exchange.
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Repackaging: Ensure that the item is carefully repackaged in its original packaging to prevent further damage during the return shipment.
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Shipping: Return shipping costs are the responsibility of the customer, except in cases where the item was damaged during shipping or if the wrong item was delivered. We recommend using a trackable shipping service for your return.
5. Refunds and Exchanges
Once we receive the returned item and confirm the issue, you can choose between the following options:
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Replacement: If available, receive a new or similar artwork of equal value.
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Full Refund: Receive a full refund for the item, excluding any shipping fees. Refunds will be processed using the original payment method within 5-7 business days.
6. Shipping Fees and Responsibilities
Shipping fees for returning an item are the responsibility of the customer unless the return is due to a shipping error or if the item was damaged or defective upon delivery. Customers are responsible for ensuring that returned items are securely packed and shipped using a trackable service.
7. Customs Duties and International Orders
For international orders, please be aware that customs duties, taxes, and fees may apply. These fees are not included in our pricing and are the responsibility of the recipient. Returns or refunds cannot be accepted due to refusal to pay applicable customs duties.
8. Changes to the Return and Refund Policy
We may update this Return and Refund Policy periodically to reflect changes in our business practices or legal requirements. Any changes will be posted on our website, and the updated policy will take effect as of the date specified in the notice.
9. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us:
Email: info@beartworld.com
Phone: +81-90-9797-3037
By placing an order on the BeART World JAPAN online store, you acknowledge that you have read and understood this Return and Refund Policy.
Thank you for choosing BeART World JAPAN. We appreciate your trust in us and look forward to delivering the finest Japanese traditional art and craftsmanship.